Excellent service from James and his team mates. I booked a family holiday to Dubai and the service was absolutely impressive from the start. I know my review has come a little bit late, but I will definitely be dropping into your office this year to book another fabulous 5 star holiday. Wishing you and everyone a happy 2019.Viva Flight Centre Ealing Broadway!Ravi
Extremely poor experience with Flight Centre Ealing Broadway. Staff did not adhere to specific and very basic requirements and ended up booking a disaster honeymoon to Mauritius in monsoon weather, broken and faulty items in our suite, undelivered honeymoon bonuses and on the wrong part of the island...we were promised the moon and it failed miserably on delivery. The travel Butler they try and sell as part of the experience is nothing short of a gimmick and nothing more than what you can simply deal with with hotel staff directly. Refered them to ABTA and ATOL for appealing lack of customer services and not even an apology let alone any compensation which we were rightfully owed. Dealt with Zoe Whitehall from customer services and can safely I have never come across a more inept and rude individual whose job it seems to blame customers for valid complaints with documented proof! (which by the way was acknowledged by the hotel they booked - Outrigger who offered a partial refund in acknowledgment). We were basically told we should happy with what we got for what we paid 3200 for below average facilities and things we didnt even get yet paid for. Be very wary because you can get cheaper, more honest advise elsewhere - we mistakenly presumed Flight Centre being a reputable firm would value customer feedback and satisfaction but ended up with the worst honeymoon experience we could have imagined!
Great service
Very helpful staff, especially considering I had a very unhelpful itinerary! Good knowledge and travel tips. Highly recommended.
Have to say, having shopped around, James Thomas at the Flight Centre in Ealing Broadway was different league. Understood what I required, was patient and came up with the goods for our dream trip. Very knowledgeable and no false promises. Have no reservations about reccommending them to others. Lovely welcoming team that work there also.
Flight Centre Ealing Broadway is a UK Travel Agency based in Ealing, London. Flight Centre Ealing Broadway is located at 71 The Mall, Ealing, London W5 5LS, UK.
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